Why Customer Service?
Remote customer service jobs have emerged as one of the most popular ways to earn money online. As businesses increasingly adopt remote work models, the demand for virtual customer service representatives is skyrocketing. Whether you’re answering inquiries, providing technical support, or assisting customers with purchases, these jobs offer flexibility, decent pay, and the chance to work from anywhere.
“Customer service is the new marketing.” – Derek Sivers, entrepreneur and author of Anything You Want.
This blog post explores the top websites to find remote customer service jobs, details how to get started, and shares tools and tips to excel in this field.
10 Best Websites for Finding Remote Customer Service Jobs
For each website or platform below, I have provided the main features, examples of use, and a tip to get the best experience from it.
1. FlexJobs
FlexJobs is a premium platform for remote and flexible jobs. Its curated listings are scam-free, making it a trusted source for legitimate remote customer service positions.
- Job filters for remote, part-time, or freelance roles; customer reviews.
- A job listing for a remote customer service agent for a retail company, offering $20/hour. (Example)
- Subscribe to access their full database.
- A job listing for a remote customer service agent for a retail company, offering $20/hour. (Example)
2. Remote.co
Remote.co specializes in remote-only positions and is perfect for finding customer service roles.
- Detailed job descriptions, company profiles, and remote work resources.
- Support specialist roles in industries like SaaS or e-commerce. (Example)
- Leverage their advice section to prepare for interviews.
- Support specialist roles in industries like SaaS or e-commerce. (Example)
3. Indeed
Indeed is a global job board that features thousands of remote customer service job listings.
- Easy-to-use filters, company reviews, and salary insights.
- Virtual customer service roles at well-known companies like Amazon or Apple. (Example)
- Use the “remote” filter and set up email alerts.
- Virtual customer service roles at well-known companies like Amazon or Apple. (Example)
4. We Work Remotely
This platform caters specifically to remote jobs, including customer service roles in tech and non-tech industries.
- No sign-up required to view listings, focused on remote-only jobs.
- A listing for a bilingual customer support agent for a SaaS startup. (Example)
- Apply quickly, as roles tend to fill fast.
- A listing for a bilingual customer support agent for a SaaS startup. (Example)
5. LinkedIn
LinkedIn is a professional networking site with a vast job board for remote roles.
- Networking opportunities, job alerts, and company insights.
- A customer service manager role for a multinational firm, offering remote options. (Example)
- Optimize your profile with keywords like “remote customer service.”
- A customer service manager role for a multinational firm, offering remote options. (Example)
6. LiveOps
LiveOps connects freelancers with companies seeking virtual call center agents.
- Flexible schedules, choose assignments based on your interests.
- Contract-based roles providing customer service for healthcare companies. (Example)
- LiveOps focuses on U.S.-based agents.
- Contract-based roles providing customer service for healthcare companies. (Example)
7. Virtual Vocations
Virtual Vocations is a dedicated remote job platform offering a variety of customer service positions.
- Industry-specific categories, company reviews, and remote career guides.
- Remote customer service positions in finance and telecommunications. (Example)
- Invest in their premium subscription for access to exclusive listings.
- Remote customer service positions in finance and telecommunications. (Example)
8. Amazon Jobs
Amazon offers remote customer service roles, especially during peak seasons.
- Competitive pay, benefits for full-time employees.
- Virtual customer support associate handling inquiries via chat. (Example)
- Monitor the site during holiday seasons when hiring surges.
- Virtual customer support associate handling inquiries via chat. (Example)
9. Upwork
Upwork is a freelancing platform where you can find short-term and long-term customer service gigs.
- Freelancer profiles, ratings, and hourly/project-based roles.
- A project-based role managing customer inquiries for a small business. (Example)
- Build a strong profile with relevant skills to attract clients.
- A project-based role managing customer inquiries for a small business. (Example)
10. PeoplePerHour
This platform allows freelancers to offer customer service as a service, connecting directly with clients.
- Hourly and fixed-price projects, global clientele.
- Providing email and chat support for a UK-based startup. (Example)
- Tailor your proposals to highlight your customer service expertise.
- Providing email and chat support for a UK-based startup. (Example)
How to Get Started in Remote Customer Service Jobs
1. Assess Your Skills
Key skills include excellent communication, problem-solving, and multitasking. Familiarity with tools like CRM software or chat platforms is a bonus – but not essential.
“The goal as a company is to have customer service that is not just the best but legendary.” – Sam Walton, founder of Walmart.
2. Create a Professional Resume
Highlight relevant experience, certifications, and remote work skills. Use action verbs to demonstrate impact (e.g., “Resolved 50+ daily customer inquiries”).
3. Search Strategically
Use the websites mentioned above to find jobs tailored to your expertise and schedule. Set up alerts for new listings.
4. Prepare for Interviews
Practice common customer service interview questions and emphasize your ability to work independently and manage time effectively.
Tools and Platforms for Remote Customer Service
In the list below I have provided examples of tools you can use as well as how these tools will assist you.
1. Customer Relationship Management (CRM) Tools
- Salesforce, HubSpot.
- Manage customer data and interactions efficiently.
2. Communication Platforms
- Slack, Microsoft Teams, Zoom.
- Collaborate with teams and handle customer calls or chats.
3. Help Desk Software
- Zendesk, Freshdesk.
- Track and resolve customer issues systematically.
4. Time Management Tools
- Toggl, Clockify.
- Monitor work hours and ensure productivity.
5. Reliable Tech Setup
- High-speed internet, noise-cancelling headphones, dual monitors (optional).
Does Remote Customer Service Appeal to You?
Remote customer service jobs are a fantastic way to earn money online while enjoying the flexibility of working from home or anywhere with an internet connection. From multinational corporations to small startups, businesses are increasingly relying on remote customer support to enhance their operations.
As Tony Hsieh, former CEO of Zappos, once said, “Customer service shouldn’t just be a department; it should be the entire company.”
By leveraging the right tools, honing your skills, and using trusted job platforms, you can build a rewarding career in remote customer service.
